New this season
Premium materials and
hand-selected finishing touches
About us
Cozeen is a USA-based brand of handmade knitwear and cozy accessories created with care and tradition passed down through generations. Our mission is to bring warmth, beauty, and comfort into everyday life through thoughtfully designed pieces that combine timeless craftsmanship with modern style.
Every item is made with attention to detail, blending soft materials, sustainable values, and unique design. From winter essentials to all-season accessories, Cozeen transforms ordinary moments into something magical.
Choosing Cozeen means choosing more than just a product — it’s choosing quality, trust, and the art of handmade tradition.
Return Policy
We want you to feel wrapped in warmth and confidence with every Cozeen piece. If something isn’t right, here’s how we handle returns in the United States:
Return Window
- Returns are accepted within 30 days of delivery.
- To be eligible, items must be unused, unworn, unwashed, and in original packaging.
Exceptions
- Final sale, customized, and limited edition items are not eligible for return.
- Items marked “Pre-Order” follow the same return window once delivered.
Defects or Damaged Items
- If your item arrives defective, damaged, or incorrect, please email us at support@cozeen.com within 7 days of delivery with your order number and photos.
- We will provide a free prepaid return label and either replace your item or issue a full refund.
Refunds
- Approved refunds are processed back to your original payment method.
- Please allow 5–10 business days after we receive your return.Approved refunds are processed back to your original payment method.
- Please allow 5–10 business days after we receive your return.
Exchanges
We do not offer direct exchanges. To switch size/style, return your item and place a new order.
Shipping Cost
- For non-defective returns, the customer is responsible for return shipping.
- We recommend using a trackable service. Cozeen is not responsible for lost return packages.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us.